Privacy policy
Last updated: March 8, 2026
This Privacy Policy describes how Agriwelt GmbH ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from agriwelt.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Agriwelt GmbH is the data controller responsible for the processing of your personal information. Our contact details are set out at the bottom of this policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide, maintain, and improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions used for account security purposes.
- Contact details including your name, address, phone number, and email.
- Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
- Our payment processors (e.g., Shopify Payments, PayPal), who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- E-commerce platform providers, such as Shopify Inc., who support our Site and Services.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, "Third Party Websites and Links."
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, and facilitate returns and exchanges. Legal basis (GDPR): Art. 6(1)(b) — performance of a contract.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. Legal basis (GDPR): Art. 6(1)(f) — legitimate interest in being responsive to you and maintaining our business relationship.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. Legal basis (GDPR): Art. 6(1)(f) — legitimate interest in keeping our website secure.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, and to show you advertisements for products or services. For EEA and UK users, we will only send you direct marketing emails with your prior consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us. For non-marketing advertising (e.g., retargeting), we rely on our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services.
For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify's Cookie Policy.
We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device. To learn more, visit globalprivacycontrol.org. Other than the Global Privacy Control, we do not currently respond to other "Do Not Track" signals.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for the purposes described below:
Categories of personal information disclosed and to whom:
| Category of Personal Information | Categories of Recipients | Purpose |
|---|---|---|
| Identifiers (name, email, phone, address) | Shopify (e-commerce platform), shipping carriers, payment processors, business and marketing partners | Order fulfillment, payment processing, marketing |
| Commercial information (order history, purchase details) | Shopify, payment processors, business and marketing partners | Order fulfillment, analytics, marketing |
| Internet / network activity (Usage Data, IP address, browser info) | Analytics providers (e.g., Google Analytics), advertising partners, Shopify | Website improvement, advertising |
| Geolocation data (IP-based location) | Analytics providers, Shopify | Content localization, analytics |
We may also disclose your personal information:
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
"Sale" and "Sharing" for advertising purposes:
We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Key Third-Party Service Providers (Data Processors)
We use the following categories of service providers to process your personal information on our behalf:
- Shopify Inc. — e-commerce platform, hosting, payment processing. Shopify Privacy Policy
- Payment processors — Shopify Payments, PayPal, and other processors for secure transaction handling.
- Analytics providers — such as Google Analytics, for website performance and usage analysis.
- Shipping carriers — for order delivery (e.g., DHL, DPD, Australia Post, USPS).
- Email marketing platforms — for sending newsletters and promotional communications (only with your consent in EEA/UK).
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Below are our general retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Order and transaction data | 7 years after the transaction | Austrian tax and commercial law (BAO, UGB) |
| Account information | Duration of the account + 12 months | Contract performance and follow-up |
| Customer support communications | 3 years after resolution | Legitimate interest; statute of limitations |
| Marketing consent records | Duration of consent + 3 years | Proof of consent compliance |
| Usage Data / Cookies | Up to 26 months | Analytics and website improvement |
| Warranty / product support data | Duration of warranty period + 12 months | Product liability and support |
When the applicable retention period expires, we will securely delete or anonymize your personal information.
Security of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in accordance with Art. 32 GDPR.
Automated Decision-Making and Profiling
We do not use automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you (Art. 22 GDPR). If this changes in the future, we will update this Privacy Policy and, where required, seek your explicit consent.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.
For EEA and UK residents (GDPR / UK GDPR):
- Right of Access (Art. 15) — request a copy of the personal information we hold about you.
- Right to Rectification (Art. 16) — request correction of inaccurate personal information.
- Right to Erasure (Art. 17) — request deletion of your personal information ("right to be forgotten").
- Right to Restriction of Processing (Art. 18) — request that we restrict the processing of your personal information.
- Right to Data Portability (Art. 20) — receive your personal information in a structured, machine-readable format.
- Right to Object (Art. 21) — object to processing based on legitimate interests, including direct marketing.
- Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
For US residents (where applicable under state privacy laws):
- Right to Know / Access your personal information.
- Right to Delete your personal information.
- Right to Correct inaccurate personal information.
- Right to Opt Out of the "sale" or "sharing" of personal information or targeted advertising.
- Right to Non-Discrimination for exercising your privacy rights.
For Australian residents:
- You have the right to access and correct your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request in a timely manner as required under applicable law. We may need to verify your identity before processing your request.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority:
- Austria: Österreichische Datenschutzbehörde, Barichgasse 40–42, 1030 Vienna, Austria — dsb.gv.at
- Other EEA countries: Find your local DPA at edpb.europa.eu
- United Kingdom: Information Commissioner's Office (ICO) — ico.org.uk
- Australia: Office of the Australian Information Commissioner — oaic.gov.au
International Data Transfers
Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers in these countries.
If we transfer your personal information out of the EEA or UK, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement / Addendum, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
- Email: info@agriwelt.com
- Phone: +43 664 156 4910 (English-speaking support available)
- Address: Agriwelt GmbH, Hackhofergasse 1, 1190 Vienna, Austria
For the purpose of applicable data protection laws, the data controller is:
Agriwelt GmbH
Hackhofergasse 1
1190 Vienna, Austria
Email: info@agriwelt.com